THINGS TO KNOW

WHAT TO CONSIDER IF YOU ARE A NEW CLIENT:

Please arrive 15 minutes prior to your appointment time, so that you have enough time to fill out an intake form, have your temperature taken, wash your hands, use the bathroom, and have consultation time with your therapist. Remember, your appointment time is your table time. We want to ensure that you have as much of your treatment time as possible.

POLICIES TO KEEP IN MIND:

We value our clients time as well as our therapists. With that in mind, we do ask that you cancel OR reschedule your appointment with a 6 HOUR NOTICE. Your time is very important to us. Please consider our time as well. If you do not cancel in the proper time frame, there will be a 50% charge of the service that was scheduled. If you arrive after 20 minutes of your treatment time, your appointment will be forfeited.

We are very understanding, and the best thing to do is call and keep us in the loop so we can better assist you, as well as allowing us to take care our therapists’ time.

CHILDREN IN THE SPA:

As a rule, no child under 10 years old is permitted in the building. IF THE MINOR IS GETTING TREATED, an adult will stay with them in the treatment room during the full duration of their service. No exceptions. We are following the guidelines of the Tennessee Law. Anyone 15 and younger will need a parent to accompany them during their treatment with us. 16 and 17 year old minors will require a signature giving permission for a treatment from a parent/guardian.

We are NOT RESPONSIBLE for “sitting” your child during your treatment. If you cannot find someone to watch your child during your treatment time, please call to reschedule your appointment when you have made proper arrangements.

When our spa is open for treatments, we want to give a quiet, peaceful, and relaxing atmosphere for our patrons. This is why you come. We are, after all, The “Retreat”. Where the outside world stays outside.

We appreciate your understanding. Please call if you have any questions.

(865) 242-8600